Effective 1st January 2015, Roland's HP and LX range of digital pianos will be covered by a Ten (10) Year Manufacturer's Warranty, protecting against failure from faulty workmanship.
Roland digital pianos are built to last. Our commitment to quality means that we are confident to guarantee your piano to be free from defects in workmanship or materials for a period of 10 years from the date of the original purchase. This warranty does not impact your legal rights under the Australian Consumer Guarantee.
General
(a) This warranty is offered free of charge by Roland Corporation Australia, with registered offices at 38 Campbell Avenue, Dee Why NSW 2099 Australia.
(b) This warranty is valid against any of the following models of Roland piano, HP-504, HP-506,HP- 508, HPi-50e and LX-15e, purchased after 1st January 2015.
(c) This warranty is valid only for purchases made from an authorised dealer of Roland Corporation Australia. The warranty is non-transferable, is not valid for products purchased outside of Australia or for products purchased from a dealer that is not accredited by Roland Corporation Australia. Click HERE to find your local Authorised Roland dealers.
(d) Roland Corporation Australia warrants to customers who purchase a brand new Roland HP-504, HP-506, HP- 508, HPi-50e and LX-15e after 1st of January 2015 from an authorised Australian Roland distributor that it will be free of defects in workmanship and materials for the duration of Ten (10) years or otherwise as specified in writing by Roland Corporation at the time of sale. This warranty is supplementary to the Consumer Guarantee.
(e) Any brand new Roland Digital Piano or Keyboard purchased from an Authorised Australian distributor before 1st January 2011 is covered by statutory implied conditions and warranties under the Trade Practices Act 1974. Please click HERE for details.
(f) Any brand new Roland Digital Piano or Keyboard purchased from an Authorised Australian distributor between 1st April 2014 and 31st December 2014 is covered by Five (5) Year Manufacturer's Warranty. Please click HERE for details.
(g) During the Ten (10) year manufacturer’s warranty period, Roland Corporation will repair or replace the Roland Digital Pianos or Keyboard which fail to operate as intended, where it is established that the failure is directly due to defective workmanship or materials as judged by an authorised Roland Service Agent within Australia. Manufacturer’s Warranty applies in addition to the Consumer Guarantee.
(h) Second-hand and ex demonstration products are not subject to this Manufacturer’s Warranty, but are instead covered by the Consumer Guarantee as long as the products are purchased from an authorised Australian Roland distributor.
(i) The Manufacturer’s Warranty does not apply to damage that occurred as a result of abuse or misuse, abnormal service or handling, battery leakage or failure, thunderstorm activity, liquid contact, fire, water, by insects or vermin, damage which may have been caused either directly or indirectly by another product, or if the product has been altered or modified in any way, or if the damage was caused by repairs or service provided or attempted by anyone other than Roland Technical Services or by an authorised Roland Service Agent within Australia.
How To Make A Claim
To make a claim under this warranty, the customer must contact either the Roland Australia distributor from which the products were purchased or Roland Corporation Australia:
Roland Corporation Australia
ATT: Warranty Claims Officer
38 Campbell Avenue (PO Box 18, Dee Why)
Dee Why NSW 2099
Telephone: (02) 9982 8266
Fax: (02) 9981 1875
Email: customerservice@rolandcorp.com.au
The following information will be required with the customer’s warranty request: (1) date of purchase; (2) place of purchase; (3) full name; (4) shipping address; (5) phone number; (6) e-mail address; and (7) serial number; (8) item number(s); (9) proof of purchase. Warranty requests that do not include all of the required information may be declined or have a processing delay.
Upon receipt of the product, the warranty claim will be reviewed and the product will be inspected by Roland Technical Services or by an authorised Roland Service Agent. If the warranty claim is found to be valid, the product will be repaired and returned to the customer or a replacement product will be sent to the customer.
All expense of claiming the warranty (eg. shipping, handling, postage, insurance) will be borne by the customer making the claim.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For more information, please contact:
Roland Corporation Australia
ATT: Warranty Claims Officer
38 Campbell Avenue (PO Box 18, Dee Why)
Dee Why NSW 2099
Telephone: (02) 9982 8266
Fax: (02) 9981 1875
Email: customerservice@rolandcorp.com.au